Legal
Project guidelines and engagement terms.
Clear terms protect both sides. These guidelines apply to every engagement unless a signed agreement states otherwise.
Clause 1
Project Initiation & Payment Terms
- A project is confirmed only upon written acceptance of the proposal and receipt of the agreed advance payment.
- The advance payment reserves delivery capacity and covers work commenced. Once the project has commenced, the advance payment is strictly non-refundable.
- Payment milestones are stated in the proposal and are payable within the stated terms. Delivery may pause where payments remain outstanding.
- All quoted amounts exclude applicable taxes, third-party licences, media spend and platform subscriptions unless expressly stated.
- Ownership of final deliverables transfers to the client only upon receipt of full and final payment.
Clause 2
Scope of Work, Change Requests & Revisions
- The scope of work is defined in the accepted proposal. Anything not expressly listed is outside scope.
- Each deliverable includes a defined revision allowance. Revisions are consolidated feedback rounds, not open-ended iteration.
- Requests that alter agreed scope, direction or specification are treated as change requests and quoted separately with revised timelines.
- Approved deliverables are considered final. Reopening an approved deliverable constitutes a change request.
Clause 3
Client Responsibilities & Communication
- The client nominates a single point of contact authorised to approve deliverables and provide consolidated feedback.
- Content, data, credentials and access required for delivery are provided by the client in a timely manner.
- Feedback is expected within the timeframes stated in the project plan. Delays shift dependent milestones accordingly.
- Communication takes place through agreed channels during stated business hours.
Clause 4
Project Timeline, Suspension & Closure
- Timelines are estimates based on agreed scope and timely client input, and are adjusted where either changes.
- A project inactive due to pending client input or payment for more than thirty days may be suspended.
- Reactivation of a suspended project is subject to availability and may incur a remobilisation fee.
- A project is considered closed upon final delivery and acceptance, or upon written notice of termination.
Clause 5
Ownership, Confidentiality & Portfolio Rights
- Ownership of final approved deliverables transfers to the client upon full and final payment.
- Working files, internal frameworks, source research and proprietary methodologies remain the property of Pixel Infinite AI unless expressly transferred in writing.
- Both parties treat commercially sensitive information as confidential.
- Pixel Infinite AI reserves the right to present completed work in its portfolio and marketing materials, waived in writing where the client requires confidentiality.
Clause 6
Third-Party Services
- Hosting, domains, licences, plugins, APIs, media platforms and similar third-party services are billed to and owned by the client.
- Pixel Infinite AI is not liable for outages, pricing changes, policy changes or discontinuation of third-party services.
- Where third-party accounts are managed on the client's behalf, access is transferred at project closure.
Clause 7
Support & Maintenance
- A complimentary support window follows launch, as stated in the proposal, covering defects in delivered work.
- New features, content changes and enhancements after the support window are covered by a maintenance agreement or quoted separately.
- Support does not cover issues arising from third-party changes or modifications made by other parties.
Clause 8
Professional Conduct
- Both parties commit to respectful, professional communication throughout the engagement.
- Pixel Infinite AI reserves the right to decline or discontinue work where conduct is abusive, or where requests are unlawful or unethical.
- Neither party solicits the other's personnel for employment during the engagement or for six months thereafter.
Clause 9
Rights, Liability & Acceptance
- Total liability under any engagement is limited to the fees paid for the specific deliverable in question.
- Pixel Infinite AI is not liable for indirect or consequential loss, including loss of profit, revenue or data.
- These terms are governed by the laws of India, with jurisdiction as stated in the proposal.
- Acceptance of a proposal, payment of the advance, or commencement of work constitutes acceptance of these terms in full.
Last updated: February 2026
