Legal

Project guidelines and engagement terms.

Clear terms protect both sides. These guidelines apply to every engagement unless a signed agreement states otherwise.

Clause 1

Project Initiation & Payment Terms

  • A project is confirmed only upon written acceptance of the proposal and receipt of the agreed advance payment.
  • The advance payment reserves delivery capacity and covers work commenced. Once the project has commenced, the advance payment is strictly non-refundable.
  • Payment milestones are stated in the proposal and are payable within the stated terms. Delivery may pause where payments remain outstanding.
  • All quoted amounts exclude applicable taxes, third-party licences, media spend and platform subscriptions unless expressly stated.
  • Ownership of final deliverables transfers to the client only upon receipt of full and final payment.

Clause 2

Scope of Work, Change Requests & Revisions

  • The scope of work is defined in the accepted proposal. Anything not expressly listed is outside scope.
  • Each deliverable includes a defined revision allowance. Revisions are consolidated feedback rounds, not open-ended iteration.
  • Requests that alter agreed scope, direction or specification are treated as change requests and quoted separately with revised timelines.
  • Approved deliverables are considered final. Reopening an approved deliverable constitutes a change request.

Clause 3

Client Responsibilities & Communication

  • The client nominates a single point of contact authorised to approve deliverables and provide consolidated feedback.
  • Content, data, credentials and access required for delivery are provided by the client in a timely manner.
  • Feedback is expected within the timeframes stated in the project plan. Delays shift dependent milestones accordingly.
  • Communication takes place through agreed channels during stated business hours.

Clause 4

Project Timeline, Suspension & Closure

  • Timelines are estimates based on agreed scope and timely client input, and are adjusted where either changes.
  • A project inactive due to pending client input or payment for more than thirty days may be suspended.
  • Reactivation of a suspended project is subject to availability and may incur a remobilisation fee.
  • A project is considered closed upon final delivery and acceptance, or upon written notice of termination.

Clause 5

Ownership, Confidentiality & Portfolio Rights

  • Ownership of final approved deliverables transfers to the client upon full and final payment.
  • Working files, internal frameworks, source research and proprietary methodologies remain the property of Pixel Infinite AI unless expressly transferred in writing.
  • Both parties treat commercially sensitive information as confidential.
  • Pixel Infinite AI reserves the right to present completed work in its portfolio and marketing materials, waived in writing where the client requires confidentiality.

Clause 6

Third-Party Services

  • Hosting, domains, licences, plugins, APIs, media platforms and similar third-party services are billed to and owned by the client.
  • Pixel Infinite AI is not liable for outages, pricing changes, policy changes or discontinuation of third-party services.
  • Where third-party accounts are managed on the client's behalf, access is transferred at project closure.

Clause 7

Support & Maintenance

  • A complimentary support window follows launch, as stated in the proposal, covering defects in delivered work.
  • New features, content changes and enhancements after the support window are covered by a maintenance agreement or quoted separately.
  • Support does not cover issues arising from third-party changes or modifications made by other parties.

Clause 8

Professional Conduct

  • Both parties commit to respectful, professional communication throughout the engagement.
  • Pixel Infinite AI reserves the right to decline or discontinue work where conduct is abusive, or where requests are unlawful or unethical.
  • Neither party solicits the other's personnel for employment during the engagement or for six months thereafter.

Clause 9

Rights, Liability & Acceptance

  • Total liability under any engagement is limited to the fees paid for the specific deliverable in question.
  • Pixel Infinite AI is not liable for indirect or consequential loss, including loss of profit, revenue or data.
  • These terms are governed by the laws of India, with jurisdiction as stated in the proposal.
  • Acceptance of a proposal, payment of the advance, or commencement of work constitutes acceptance of these terms in full.

Last updated: February 2026